Sewa Setu Assam Portal: Online Registration, Application Status Track

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The Sewa Setu Assam Portal is an innovative initiative launched by the Assam government aimed at enhancing the accessibility and efficiency of public services for the residents of Assam. Established to bridge the gap between citizens and government services, the portal provides over 500 essential services from 47 different departments and directorates, along with three autonomous Sixth Schedule Councils. This digital platform embodies the principles of the Right to Public Services (RTPS) Act, enacted in 2012, which mandates timely delivery of public services. 

By offering features such as online applications, real-time application tracking, grievance redressal, and service acknowledgments, Sewa Setu empowers citizens to engage with the government more effectively. The portal has seen significant adoption, with millions of applications processed, highlighting its importance in promoting transparency and efficiency. 

Noteworthy services available through the portal include the issuance of caste certificates, transport vehicle fitness certificates, and various registrations.  With 362 Public Facilitation Centres established across the state, the Sewa Setu Portal ensures that these services reach citizens at the grassroots level, aligning with the broader objectives of the Digital India campaign. The official website for accessing these services is sewasetu.assam.gov.in.

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Sewa Setu Assam 2024

The Assam government has launched the Sewa Setu Portal, designed to make over 500 public services easily accessible to its citizens, thereby enhancing governance and bridging the gap between the government and the public. Despite a significant rejection rate of 85%, the platform has processed over one crore applications, demonstrating its extensive reach. This comprehensive portal enables individuals to efficiently access a variety of administrative tasks from the comfort of their homes. The Sewa Setu initiative serves as a one-stop solution for citizens seeking government information and services, catering to the diverse needs of the public.

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Sewa Setu Assam: The Sewa Setu Portal has been introduced by the Assam government to facilitate access to public services for its residents. The initiative aims to bridge the gap between citizens and government services, promoting greater transparency and efficiency. Enshrined in the Right to Public Services (RTPS) Act of 2012, this system ensures that citizens receive specified public services within a designated timeframe. In 2019, the Act was amended to encompass the last six scheduled areas, further enhancing its reach.

The portal consolidates various essential public services, including government utilities and administrative tasks, into a single, user-friendly platform. This initiative aligns with the broader goals of the Digital India campaign at the state level, offering a range of convenient services such as online applications, grievance submissions, application tracking and monitoring, and acknowledgment receipts.

For more detailed information about Sewa Setu Assam, please continue reading the article below.

Sewa Setu Assam Portal Login - Key Points

About the Sewa Setu Assam Portal

The RTPS Portal is created under the World Bank Financed Assam Citizen Centric Service Delivery Project of the Administrative Reforms and Training Department to allow citizens to apply for ARTPS notified services online and also to promote proactive disclosure related to citizens’ entitlements under the Act and procedures for accessing ARTPS services. Some of the Key Features of the web portal are:

• Online application of services
• SMS alerts to applicant and Designated officials
• Acknowledgement receipt on application submission
• Dashboard for real time monitoring
• Online tracking of status of application
• Process automation
• Online appeal provision for non-delivery/ delay in providing services
• Lodge online grievance
• Information repository of RTPS Services.

This portal is designed and developed by NIC Assam, Ministry of Electronics & Information Technology, Government of India.

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Objective of Seva Setu Assam Portal

The Sewa Setu Assam Portal was established with several key objectives aimed at enhancing governance and public service delivery in Assam. Here are the primary objectives of the portal:

• Bridging the Gap: The portal aims to bridge the gap between citizens and public services, ensuring that individuals have easier access to essential services offered by the government.
• Implementation of the RTPS Act: It supports the Right to Public Services (RTPS) Act, which mandates timely delivery of public services to citizens. The portal helps ensure that services are provided within the specified time frames.
• Digital Governance: The Sewa Setu Portal promotes the Digital India campaign by digitizing public services, making them more accessible and efficient. It provides a platform for online applications, reducing the need for physical visits to government offices.
• Streamlined Services: By housing over 500 services from various departments in one place, the portal serves as a one-stop shop for citizens seeking government information and services, thereby simplifying the application process.
• Transparency and Accountability: The portal enhances transparency in service delivery, allowing citizens to track the status of their applications in real-time. This increases accountability on the part of government officials.
• Public Facilitation: The establishment of Public Facilitation Centres across districts ensures that residents can access services and receive assistance in using the portal effectively.
• Empowerment of Citizens: By providing various online services and grievance redressal mechanisms, the portal empowers citizens to actively participate in governance and hold the administration accountable.
• Inclusive Governance: The portal aims to include all segments of the population by providing services tailored to various community needs, such as minority certificates and other specific documentation.

Overall, the Sewa Setu Assam Portal is a significant initiative designed to enhance public service delivery, promote transparency, and foster citizen engagement in governance.

Features of Sewa Setu Assam

• Extensive Service Offerings: The Sewa Setu Portal provides access to 541 services from 47 departments, including directorates and three autonomous Sixth Schedule Councils.
• Recent Additions: On December 30, 2023, the portal introduced 26 new services, enhancing its functionality and service range.
• Autonomous Council Services: The portal accommodates over fifty services specifically designed for the three Autonomous Councils, ensuring localized governance.
• Educational and Professional Registrations: It includes services for Contractor Registration, Doctor Registration, and various Certificate/Registration/Exam Admit-Related Services for students.
• Land Settlement Services: The portal facilitates land settlement-related services for the Bodoland Territorial Council, under the initiatives Mission Basundhara 2.0 and Mission Bwiswmuthi.
• Diverse Government Services: It offers a wide range of essential services, including those related to the Assam Police, Minority Certificates, Gorkha Community Certificates, Building Permissions, Property Tax, and Trade Licenses.
• Public Facilitation Centres: To enhance accessibility, there are 362 Public Facilitation Centres operational across all districts and councils, ensuring that services reach residents at the last mile.

These features highlight the Sewa Setu Assam portal's commitment to improving governance and making public services more accessible to the citizens of Assam.

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Benefits of Sewa Setu Assam

The Sewa Setu Assam portal offers numerous benefits aimed at enhancing transparency, efficiency, and accessibility of public services for the residents of Assam. Here are some of the key benefits: 

• Access to Over 500 Services: The portal consolidates over 500 public services from various government departments, making it a one-stop shop for citizens to access necessary services without needing to visit multiple offices.
• Convenience and Efficiency: Users can apply for services online, reducing the need for in-person visits. This convenience saves time and resources for both citizens and government officials.
• Real-Time Application Tracking: The Sewa Setu portal allows users to track the status of their applications in real time. This transparency helps reduce anxiety about pending applications and keeps citizens informed about the progress of their requests.
• Grievance Redressal Mechanism: The portal provides a platform for citizens to file grievances related to public services. This feature promotes accountability and ensures that issues are addressed promptly.
• Streamlined Processes: By digitizing the application process, the portal streamlines administrative procedures, making it easier for citizens to navigate government services.
• Increased Transparency: The Sewa Setu portal enhances transparency in service delivery. Citizens can access information about the services provided, the application processes, and the timelines involved.
• Inclusivity and Reach: The establishment of Public Facilitation Centers across districts ensures that residents, including those in remote areas, can access government services. This inclusivity is crucial for reaching underserved populations.
• Supports Digital India Initiative: The Sewa Setu portal aligns with the Digital India campaign, promoting the use of technology in governance and enhancing digital literacy among citizens.
• User-Friendly Interface: The portal is designed to be user-friendly, making it accessible to individuals with varying levels of digital literacy. Clear navigation and instructions help users easily find the services they need.
• Regular Updates and New Services: The government continuously updates the portal with new services, ensuring that it remains relevant to the needs of the citizens. For instance, recent additions include services related to land settlement and various registrations.

Overall, the Sewa Setu Assam portal represents a significant advancement in the way government services are delivered to citizens. By focusing on accessibility, efficiency, and transparency, it aims to empower residents and improve their overall experience with public services.

Popular Services Available on Sewa Setu portal

Following are the services available on the Sewa Setu portal.

• Issuance of Caste Certificate
• Certified Copy of Jamabandi or Records of Right/Chitha
• Certificate of Fitness of Transport Vehicles
• Learner License for Transport
• Learner License for Non-Transport

How to Register on Sewa Setu Assam

• Visit the Official Portal: Go to the official Sewa Setu Assam website by entering sewasetu.assam.gov.in in your browser.
• Click on the Registration Link: On the homepage, you will find a “New User Registration” option. Click on it to start the process.
• Fill in Your Details: You will be asked to provide basic information such as your name, email address, mobile number, and address. Ensure that all details are accurate.
• Set Up Login Credentials: Create a username and password that you will use to log into the portal.
• Complete Verification: You will receive an OTP (One Time Password) on your mobile number for verification. Enter this code to complete the registration process.
• Login to Your Account: Once registered, you can use your username and password to log into the portal and start accessing services.

Sewa Setu Assam Employment Exchange Re Registration

Here’s a detailed guide on how to navigate the Sewa Setu Assam portal for employment exchange re-registration, including the login process and linking your accounts.

• Visit official website assam.gov.in.
• Click on Log in/ Register option.
• You will transfer to ‘e-pramaan’ website.
• If you already have an ‘e-pramaan’ account, you can fill those details here and link your accounts.
• But if don’t have then you will register on ‘e-pramaan’ first. following that ,Enter the required information like phone no. and id proof. You will get E-pramaan account details.
• Link those details on sewasetu portal.
• Finally, Log in to sewasetu portal, further select any of option for service you are seeking.

Sewa Setu Assam Login Process

To access the services offered by the Sewa Setu Portal, follow these steps to log in: 

• Visit the Official Website: Go to the Sewa Setu Portal by entering the URL: https://sewasetu.assam.gov.in/ in your web browser. .
• Locate the Login Option: On the homepage, look for the Login option. It is usually displayed prominently on the page.
• Open the Login Page: Click on the Login option. A new page will open, prompting you for your credentials.
• Enter Your Credentials: Username: Input your registered username.

1. Password: Enter your password associated with your account.
2. Sign In: After entering your username and password, click on the Sign In option to access your account.

• Successful Login: If your credentials are correct, you will be redirected to your account dashboard, where you can access various services.

How to Track Real-Time File Status on Sewa Setu Portal

Follow the steps below to track real time file status on Sewa Setu portal.

• First of all, go to the official website of Sewa Setu portal https://sewasetu.assam.gov.in/.
• On the homepage click on Track option a new page will open.

• Choose from services appeal and grievances.
• If you click on services, a new page will open on the screen enter your application reference number then click on Track option.
• If you click on appeal, a new page will open on the screen enter your Appeal ID then click on Track option.
• If you click on grievances, a new page will open on the screen enter your mobile number then click on Track option.

How to fill grievance form on Sewa Setu portal?

Follow the steps below to fill the grievance form:

• First of all, go to the official website of the Sewa Setu portal https://sewasetu.assam.gov.in/.
• On the home screen, click on the grievance option; a new page will open on the screen.
• Enter all the personal and communication details carefully.
• Click on the submit option.

How to make appeal on Sewa Setu portal?

Follow the steps below to make appeal on Sewa Setu portal.

• First of all, go to the official website of the Sewa Setu portal https://sewasetu.assam.gov.in/
• On the home screen click on the appeal option a new page will open on the screen.
• On the new page enter your contact number
• Click on submit option.

Sewa Setu Assam Citizen Login Process

Follow the steps given below to login as a citizen on Seva Setu Portal

• First of all go to the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• On the homepage, click on the "Citizen" option in the login section, a new page will open.
• Enter your username and password and click on the Sign In option.
• In this way you can login as a citizen on Seva Setu Portal.

Sewa Setu Assam PFC Login Process

Follow the steps given below to login to PFC on Seva Setu Portal

• First of all visit the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• On the homepage, click on the "PFC" option in the login section, a new page will open.
• Enter your username and password and click on the Sign In option.
• In this way you can login to PFC on Seva Setu Portal.

Sewa Setu Assam CSC Login Process

Follow the steps given below to login to CSC on Seva Setu Portal

• First of all go to the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• On the homepage, click on the "CSC" option in the Login section, a new page will open.
• Enter your username and password and click on the Sign In option.
• In this way you can login to CSC on Seva Setu Portal.

Sewa Setu Assam Officials Login Process

Follow the steps given below to login as Officials on Seva Setu Portal

• First of all go to the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• On the homepage, click on the "Officials" option in the Login section, a new page will open.
• Enter your username and password and click on the Sign In option.
• In this way you can login as Officials on Seva Setu Portal.

Process to check service on Sewa Setu Assam Portal

Follow the steps given below to check service on Seva Setu Portal

• First of all go to the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• Click on "Service" on the homepage, a new page will open.
• In this you can check the service by selecting Select Department and Select Organisation.
• After this you can apply by clicking on the "Apply" button given next to the service.

Process to check/download documents on Sewa Setu Assam Portal

Follow the steps given below to check/download documents on Seva Setu Portal

• First of all go to the official website of Seva Setu Portal https://sewasetu.assam.gov.in/
• Click on "Documents" on the homepage, a new page will open.
• In this you can check the list of documents.
• After this, you can download all the documents in PDF by clicking on download from here.

Process to view Sewa Setu Assam Portal dashboard

Follow the steps given below to check the dashboard on Seva Setu portal

• First of all go to the official website of Seva Setu portal https://sewasetu.assam.gov.in/
• Click on "Dashboard" on the homepage, a new page will open.
• In this you have to select your type.

1. Citizen
2. State Administrator
3. Department/Council Administrator
4. Office Login
5. District Administrator
6. CSCSPV Login

• After this, Sewa Setu Assam Portal dashboard will be displayed, from here you can see the important information.

Assam Seva Setu Helpline Number

Help Desk - 1800-345-3574 (8:00 AM to 8:00 PM)

ARTPS Related Matters

Name : Smt. Panchali Kakati, ACS

Designation : Joint Secretary to the Government of Assam

Address : Administrative Reforms and Training Department Block-A, 3rd Floor, Assam Secretariat, Dispur, Guwahati-781006

Helpline No : 1800-345-3574

ACCSD Project Related Matters

Toll Free Helpline No: 1800-345-3574

On All Days from 8:00 AM to 8:00 PM

Sewa Setu Assam Portal Important Links

Summary of Sewa Setu Assam Portal

The Sewa Setu Assam Portal, launched by the Assam government, aims to enhance governance by providing citizens access to over 500 public services online. Established under the Right to Public Services (RTPS) Act, the portal streamlines administrative processes, allowing easy application tracking, grievance filing, and service acknowledgment. Key features include services from 47 departments and three autonomous councils, with facilities like Public Facilitation Centres to assist residents. The portal emphasizes transparency, community involvement, and technological integration in public service delivery, making it a vital resource for the people of Assam seeking government assistance.