Right to Repair Portal India: Online Complaint Registration, Use, Benefits

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The Right to Repair Portal provides customers with an efficient platform to file complaints related to defective products. Consumers can easily submit basic information about the product, such as its brand and model, along with details about the issue they are facing. Once the complaint is submitted on the portal, the system assigns a unique complaint number and sets a timeline for resolving the issue. This portal offers customers a convenient and effective way to report faulty products and seek compensation. For more details on the Right to Repair portal (righttorepairindia.in), including its highlights, objectives, features, and benefits, as well as a step-by-step guide to filing complaints, read on below.

Right to Repair Portal India 2025

The Ministry of Consumer Affairs, Food, and Public Distribution has introduced an innovative initiative called the Right to Repair Portal to safeguard the interests of Indian consumers. This platform provides an online support feature for consumers who may not be able to resolve issues on their own. Through this tool, customers can connect with experienced customer service representatives who offer guidance and assistance in addressing any concerns.

Additionally, the portal provides a valuable opportunity for consumers to receive legal advice. Those seeking legal guidance related to their complaints can consult with qualified lawyers and other legal experts, ensuring that they have access to the right resources for resolving their issues effectively.

Common Fellowship Portal

righttorepairindia.in Portal Details in Highlights

righttorepairindia.in Portal Objective

The Ministry of Consumer Affairs, Food, and Public Distribution has launched this portal to enhance consumer protection and provide a streamlined, efficient process for addressing grievances. With this portal, Indian citizens can now easily lodge complaints regarding defective or malfunctioning products and quickly receive resolutions, ensuring better consumer rights protection and timely action. The initiative aims to create a more responsive and accessible system for resolving consumer issues.

Centralised Admission Portal

Features and Benefits of Portal

The Right to Repair portal, introduced by the Indian government, offers several key features and benefits that make product maintenance and repair more accessible and efficient:

• Convenient Online Platform: The portal provides an online platform that simplifies the process of repairing and maintaining products, making it more user-friendly for consumers.
• Comprehensive Services: Users can access a range of services, including product repairs, maintenance, replacement parts, and warranty information, all in one place.
• Service Provider Information: The portal offers details on authorized service providers, including their contact information, and a list of services they provide.
• Product Maintenance and Repair Information: Customers can easily find information related to the maintenance and repair of their products, ensuring they know how to care for their items.
• Faster Service: With the portal's services, customers can expect quicker repairs and maintenance for their products, reducing downtime.
• Complaint Resolution: The portal allows customers to lodge complaints about product repairs, which helps improve the quality of services provided by repair service providers.
• Repair Tracking: Customers can track the progress of their repairs in real-time, receiving updates on the status of their repair jobs.
• Ease of Monitoring: The portal simplifies monitoring the repair and upkeep process, ensuring that devices are serviced promptly and efficiently.

These features enhance the overall consumer experience, ensuring quicker resolutions and improved service quality for product repairs.

Steps to File a Complaint on the Right to Repair Portal

To file a complaint on the Right to Repair Portal, follow these simple steps:

• Visit the Official Website: Start by going to the official website of the Right to Repair Portal.
• Open the Homepage: The homepage of the website will load on your screen.

• Select 'File a Complaint': On the homepage, click on the "File a Complaint" option.
• Choose Product Type: Select the product type for which you want to file the complaint.
• Complaint Form: A complaint form will appear on your screen.
• Fill in the Details: Provide all required information, such as your name, email address, phone number, and address.
• Select the State: Choose the state in which you are filing the complaint.
• Enter Complaint Description: Provide a detailed description of your complaint.
• Attach Supporting Evidence: Upload any necessary evidence, such as images or documents, that support your complaint.
• Submit the Complaint: Finally, click on the "Submit" button to file your complaint.

Once your complaint is successfully submitted, you will receive a confirmation email containing a tracking number. This allows you to track the progress of your complaint at any time.

SWAYAM Plus Portal Registration

What Will Happen after Filling a Complaint on the Right to Repair Portal

After submitting a complaint on the Right to Repair Portal, the Department of Consumer Affairs will review the complaint and take necessary actions. The progress of the complaint can be tracked on the portal, providing users with regular updates. Within a specified timeframe, the department will offer a resolution or settlement for the complaint. The Right to Repair portal serves as a convenient platform for consumers to ensure their products are repaired or compensated for any issues they face. It offers an effective avenue for addressing grievances related to product repairs and customer satisfaction.

Sectors Covered In Right to Repair Portal

Here is the information about the sectors and product categories identified for the Right to Repair, organized in a table format:

Summary of Right to Repair Portal India

The Right to Repair Portal India empowers consumers to address repair-related grievances for various products, including electronics, farming equipment, consumer durables, and automobiles. Managed by the Department of Consumer Affairs, it ensures accessible repair options, tracks complaint progress, and facilitates timely resolutions. The initiative promotes sustainability, reduces waste, and strengthens consumer rights in the repair ecosystem.