Citizen Service Portal Kerala: Certificate Apply & Download, Services

The "Citizen Portal Kerala," a key website in Kerala, provides a wide range of services and benefits to its users. Recently, it achieved a remarkable milestone, as over 10 million applications have now been submitted through this government-managed platform. This portal gives citizens access to a comprehensive list of 264 services offered by grama panchayats. In the following sections, we’ll explore the essential aspects of the Kerala Citizen Service Portal, covering the various services it offers and the advantages it brings to the public.

Citizen Service Portal Kerala

As of November 18th, the Citizen Service Portal Kerala had received a remarkable 10.05 lakh applications. Action has been decided on 2.67 million files. A breakdown reveals that 74% of the files in grama panchayats, 80% of those in corporations, and 70% of the files in municipalities have been closed or addressed. The public can access a range of local body services directly through this portal.

Additionally, the portal functions as the front end for the Integrated Local Self-Governance Management System (ILGMS), designed to deliver gram panchayat services online. Users can access as many as 264 services offered by gram panchayats. Malappuram, Palakkad, and Thrissur districts have recorded the highest number of appeals, while Wayanad leads in processing and approving applications, handling 84% of its total submissions.

Crossing the 10-lakh mark on the Citizen Service Portal is a notable achievement for Kerala’s e-governance initiatives. The platform encourages citizens to make greater use of online services, allowing them to complete tasks conveniently from home instead of waiting in lines. Within the next two months, all corporation-provided services are also expected to be available online.

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citizen.lsgkerala.gov.in Portal Details

ILGMS Citizen Portal Objective 

The objective of the ILGMS Citizen Portal is to offer citizens of Kerala a unified platform to access a variety of benefits and services. It aims to address and simplify the challenges that citizens face by providing solutions through an integrated digital system. The portal enhances convenience by allowing users to resolve multiple issues related to local governance from a single online platform.

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Kerala Citizen Service Portal Benefits

The Kerala Citizen Service Portal provides a range of benefits to the public, including:

• Easy Registrations: Citizens can easily register for important documents such as Birth, Death, and Marriage certificates.
• Universal Access: Whether residents live in urban or rural areas, they can access the portal and avail of services in all areas covered by the system.
• Certificate Issuance: Citizens no longer need to visit government offices to obtain various certificates. They can request documents like land ownership certificates, BPL certificates, and general certificates online.
• State Program Information: The portal allows citizens to view and apply for state-run programs, streamlining the application process.
• Business Licensing: The portal offers a platform for obtaining licenses for various commercial applications, making it easier for entrepreneurs to comply with regulations.
• Complaint Filing: Citizens can file complaints related to different categories, such as water supply issues and building problems, directly through the portal.
• Tax and Society Information: The portal also provides access to tax-related information and details about local societies and communities.
• Transparency and Anti-Corruption: The system ensures that services are delivered transparently, free of corruption, and with accountability.
• Tracking Application Progress: Applicants can monitor the status of their applications and find details about the responsible officials at any time through the portal.

Kerala Citizen Service Portal Eligibility

To register under the portal, a citizen must be a citizen of Kerala.

Documents Needed

• Applicant must have an Aadhar Number
• Mobile Number
• Email ID

Citizen Service Portal Kerala Registration Process 

The registration process for the Kerala Citizen Service Portal is simple and can be completed in a few easy steps:

• Visit the Official Website: Go to the official Kerala Citizen Service Portal website.

• Click on the Login Button: When you click the login button, a pop-up will appear with a link to the registration page.
• Accept Terms and Conditions: Read and accept the terms and conditions, then click "Continue."
• Enter Personal Details:

1. Enter your Name exactly as it appears on your Aadhar card.
2. Provide your Aadhar number.
3. Enter your Email address.
4. Enter your Mobile number.
5. Complete the Captcha code to verify you are not a robot.

• Create Your Account: After entering the required details, click Create Account.
• Account Setup: Your account will be successfully created, and you can now access the services available on the portal.

ILGMS Citizen Portal Login Process 

The login process for the ILGMS Citizen Portal is straightforward:

• Visit the Official Website: Go to the official Kerala Citizen Portal website.
• Click the Login Button: Once you click the login button, a pop-up window will appear.
• Enter Your Credentials: A form will be displayed where you need to enter your Username and Password.
• Click Login: After entering your credentials, click the Login button to access the portal.

This will allow you to access various services and features available through the portal.

Forgot Username/Password Process for Kerala Citizen Portal

If you forget your Username or Password, follow these simple steps:

• Visit the Official Website: Go to the Kerala Citizen Portal's official website.
• Click the Login Button: When you click the login button, a pop-up will appear.
• Select Forgot Username/Password: Below the login form, you will find options to Forget Username or Forget Password. Select the appropriate option.
• Forgot Username: If you forget your username, you will be prompted to enter your full name and Aadhar number. After verifying the details, you will be given the option to select a new username.
• Forgot Password: If you forget your password, enter your username and click the Reset Password button. Follow the instructions to reset your password.

By following these steps, you can easily recover your login credentials and regain access to the portal.

Citizen Service Portal Kerala Certificate/ Correction

To apply for a certificate or make corrections to an existing certificate on the Kerala Citizen Service Portal, follow these steps:

• Visit the Official Website: Open the Kerala Citizen Service Portal official website.
• Navigate to E-Services: Click on the E-services option in the menu.
• Choose the Service: Select the type of certificate you need (e.g., Birth, Death, Pension). You can either choose New Registration to apply for a certificate or Application for Corrections if you need to make changes to an existing certificate.
• Login: A pop-up will appear asking you to enter your login credentials. Enter your username and password, then click the Login button.
• Fill Out the Form: After logging in, a form will appear. Fill in the required details as requested.
• Submit the Form: Once all the details are entered, click on the Submit button to complete the process.

Your application will be processed, and you will be notified about the status of your certificate or correction request.

How to Make Quick Payment

To make a quick payment through the Kerala Citizen Service Portal, follow these steps:

• Visit the Official Website: Open the Kerala Citizen Service Portal official website.
• Navigate to Quick Payment: Select the Quick Payment option from the menu.
• Choose a Payment Option: You will be given three options for making the payment:

1. File No.
2. Demand No.
3. Mobile Number

• Enter the Required Details: Choose one of the options and provide the necessary details for the selected option.
• Search: After entering the details, click on the Search button.
• Proceed with Payment: Once the search results appear, you will be provided with the option to proceed with the payment.
• Complete the Payment: Follow the on-screen instructions to finalize the payment.

Your payment will be processed, and you will receive a confirmation.

Summary of Citizen Service Portal Kerala

The Kerala Citizen Service Portal is an e-governance initiative by the Kerala State Government, offering citizens access to 264 services, including registration for certificates, application for state-run programs, business licensing, and complaint filing. Launched to simplify processes, it ensures transparency and efficiency. With over 10 million applications submitted, it promotes convenience, allowing citizens to complete tasks online without visiting government offices. It also integrates with the ILGMS system for gram panchayat services, expanding its reach across the state.